We're here to help

Why was my order canceled?

Your order may be canceled by either the restaurant or the delivery partner. In the event of a cancellation, you can try ordering again in a few minutes or ordering from another restaurant.

ORDER CANCELED BY RESTAURANT
If a restaurant runs out of a certain item or is experiencing a large volume of orders, they may cancel an order. You will not be charged if the restaurant cancels your order.

ORDER CANCELLED BY DELIVERY PARTNER
It's possible your delivery partner might cancel the delivery if they're unable to find or reach you. When they arrive at your delivery address, they're prompted to contact you so it's a good idea to keep your phone nearby when you're expecting food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.