If you never received your order but were charged for it, let us know here.
We’ll review what happened and make any necessary adjustments.
Note:
If you selected the delivery option “Leave at door”, please check your door to make sure your order has not already arrived.
If a delivery person made a reasonable effort to contact you when arriving at your requested location, you may not be eligible for a refund.
In addition, if the order includes household appliances, the delivery partner will wait according to the regulations, and if the order cannot be contacted or met, the product may be taken back to the store.
※Reorders are not accepted through this support to protect your personal information.
Please note the following points when ordering or picking up your order.
Please provide your delivery address as much detail as possible so that our delivery partner can deliver your order smoothly.
Please turn on the App’s notification and add an available phone number to your account so that our delivery partner can contact you via message or call when they arrive.
This support is currently provided only to some users. If you don’t see the callback option, please use Message Support.
※We will not be able to call back outside of the normal operational hours.
The call will be recorded for quality assurance.
The caller ID may appear as unknown.
Please note that it may take some time to call back if the phone line is busy.
If you request for call support, we will usually call back within a few minutes.
Please note that due to the specifications, if you press the multiple call back button, you will receive a call back as many times as you press even if the problem is solved.
If absent, Uber will support you via messaging.
Message support is usually responded to within 1-2 days. We sincerely apologize for the inconvenience.