When you place an order, you’ll receive 2 delivery estimates that play different roles. Please check delivery estimates and cancellation policy. If you have any questions or want to cancel, please contact us at our chat support.
Estimated time of delivery
- This is the delivery time for your order estimated according to the status of order progress.
- Please consider this only as an estimate with the restaurant/delivery partner’s status on the app.
- This estimate may be adjusted during your order due to external factors.
Latest arrival by
- This is the latest estimated delivery time for your order.
- This is confirmed when your order is received.
These 2 delivery estimates are predicted based on the past data. The estimated time of arrival is not guaranteed. Please note that how busy restaurants/merchants are, traffic and weather can lead to delays sometimes.
Cancellation Policy
- Cancellation policies and fees vary depending on the order status.
- If there are costs that could have been avoided by the restaurant/merchant partner and Uber as a result of the cancellation, a partial refund may be issued. The amount of the voluntary refund will be available on the screen after the cancellation.
Cancellation before the order is accepted:
- If you cancel before the restaurant accepts your order, you will receive a full refund.
Cancellation after the order is accepted 〜 before the delivery partner picks up the order:
- As a general rule, if an order is canceled before the delivery partner picks up the order,, the full amount of the order will be charged as a cancellation fee. (delivery fees are not included)
Cancellation after the delivery partner picks up the order:
- As a general rule, no refund will be made if the order is canceled after the delivery partner has picked up the order but before you receive the order.