My Order is Taking Longer Than Expected: What You Need to Know

We Understand Your Concern

Delays are frustrating, and we genuinely regret any inconvenience caused. Merchants and delivery people work diligently to fulfill every order on time. However, the estimated time of arrival is only an estimate and is not guaranteed. Sometimes unforeseen external factors can lead to delays.

What Factors Can Cause a Delayed Order?

We understand that timely delivery is crucial to your experience, and we always strive to meet your expectations. However, some specific situations might cause delays. Here’s an insight into some potential reasons:

Can’t Find a Delivery Partner

  • What Happened? During peak hours or adverse weather conditions, the demand for food delivery surges, and it may take a bit longer to find an available driver.

  • What Are We Doing? We are continually expanding our fleet and optimizing our system to meet your needs efficiently.

Restaurant Added Time

  • What Happened? The merchant was a bit busier than usual. They needed extra time to give your order the care it deserves.

  • What Are We Doing? We work closely with our merchant partners to accurately gauge preparation times and minimize any potential delays.

Delivery Partner Has an Extra Stop Along The Way

  • What Happened? To effectively manage increased demand during peak hours, we sometimes batch orders together and deliver them along efficient routes. This can cause slight delays if previous order takes longer

  • What Are We Doing? We continuously refine our algorithms to improve the batching process, ensuring that the impact on the delivery time of your order is minimal. Our aim is to provide you with a reliable and timely delivery experience, even during busy periods.

I want to cancel my order

We allow free cancellation of your order only if merchant has not accepted the order yet. This is because once your order is confirmed, restaurant starts preparing your food so we want to prevent any food waste and ensure a smooth experience for both our customers and partners.

You can learn more about our cancellation policy.

For any concerns or further assistance, feel free to contact us. We’re here to help!