My order is wrong

If you didn’t receive your order (because it appears you got someone else’s order), let us know here. We’ll review and determine next steps. We won’t be able to replace the order, but you may be eligible for a refund.

Please contact us within 48 hours to get the best-possible support experience. After this time-frame, we may be unable to provide a refund or other resolution.

Upload a photo

Photos help understand what happened. Please attach a photo of the items you received and/or the receipt of the wrong order (check the delivery bag for a receipt).