My order was canceled FAQ

Your order may be canceled by either the store or the delivery person. If this happens, you can try ordering from the same store again or ordering from another store.

Why stores may cancel orders

A store may cancel an order because they:

  • Ran out of an item
  • Can’t accommodate an allergy or other special request
  • Are experiencing a large volume of orders

If a store runs out of an item or can’t accommodate your allergy or other special request, you may receive a notification giving you 10 minutes to update your order before it’s automatically canceled.

You will not be charged if the store cancels your order.

Why delivery people may cancel orders

It’s possible that a delivery person might cancel the delivery if they’re unable to find or reach you. When arriving at your delivery address, they’re prompted to contact you so keep your phone nearby when you’re expecting a delivery.

If a delivery person made a reasonable effort to contact you after arriving at your delivery address, you may not be eligible for a refund.