An authorization hold is a pre-authorization of an estimated amount used to verify the payment method when requesting a trip or adding a new one.
💬Was the charge for a pending amount?
Sometimes, a payment that didn’t go through due to insufficient balance or other issues may be charged later. Please check if the recent charge was for a pending amount.
🚩 If a week has passed and the authorization hold hasn’t been refunded, please provide the details.
Most holds are refunded within the same day, but it may take up to one business week depending on your bank or card issuer. If it hasn’t been a week yet, we kindly ask for a little more patience.