My account has an unknown charge

With Uber for Business, you may see 2 kinds of charges on your credit card:

1. Pending or voided charge

Uber for Business issues a $1 authorization hold (amount may vary per country) when you first add a payment method to your business profile. This amount is never charged to your account, but may show as pending on your bank statement.

2. Charge near the 8th of the month

If you’re on monthly billing and pay with a credit card, your monthly statement will be automatically charged to your card on the 8th of each month.

3. Service Fee

Uber for Business charges a 10% service fee per trip billed to your account. This fee will appear as a separate charge on your statement.

Paying for this service simplifies workflows for your business and allows us to provide you with some great features, including:

  • Trip review
  • Bulk employee management tools
  • Custom trip report downloads
  • Customized expense codes
  • Automated account integration

You can view the charges using the below instructions:

  1. Login to
  2. Navigate to the Billing tab on the left

The charges will be displayed next to the desired month under the Service Fees section.

Other charges

If the unrecognized charge doesn’t look like either of the ones above, it could be:

  • A tip: An employee might have tipped their driver or delivery person. You can see which employees added a tip in the activity report.

  • A cancellation fee: The cancellation fee (amount may vary by location) pays drivers for the time and effort they spend getting to a pickup location. Usually, you can tell a ride was canceled if the dropoff time on the trip report CSV is blank and the trip distance and duration is 0. On Uber Health, the ride status column on the CSV will indicate that the ride was canceled.

  • A WAV or Assist fee: In select markets, additional surcharges may apply when Uber WAV or Assist is requested from enterprise portals or APIs. These additional fees help maintain a reliable service for your organization, while also supporting our efforts to expand access to wheelchair accessible rides.

  • An employee account mixup (employee programs only): An employee could have accidentally charged a personal ride or meal to the company account. To prevent account mixups, double check your travel program rules and make sure that employees are requesting using their business profile.

  • A personal account charge (employee programs only): An employee could have added the company credit card to their personal account. If this is the case, our Privacy Notice prevents us from sharing information and details of the trip.

Contacting support

If you think you’ve received a billing error, contact Uber for Business at or Uber Health at (US) or (UK) with the following details:

  • First six and last four digits of the credit card used
  • Expiration date of the card
  • Date of each charge in question
  • Charge amount and currency
  • Screenshot of the details for each charge