First, let’s confirm you’re in the right place:
For Uber Eats delivery, please click here for help.
If you are unable to go online, the best place to get more information is the home screen of your driver app. After attempting to go online, tap the blocker at the bottom of your screen for more information on why your account is blocked and any actions you can take to unblock the account.
If you are still unable to go online, you can try these common reasons or contact us below:
It’s possible that you’re in an area with limited or unavailable cellular network coverage. Try heading to a different location with better coverage.
Uninstalling and reinstalling the app often resolves the issue.
Check your email (including spam folder) for “A Message From Uber” and the Inbox section of your app for any communications from Uber about why you’re unable to go online. Common reasons include:
If you’re still having issues after checking the points above, please chat with us below.