Can't go online to drive

First, let’s confirm you’re in the right place:

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Tap here if you think your account has been hacked

If you are unable to go online, the best place to get more information is the home screen of your driver app. After attempting to go online, tap the blocker at the bottom of your screen for more information on why your account is blocked and any actions you can take to unblock the account.

If you are still unable to go online, you can try these common reasons or contact us below:

Network connectivity

It’s possible that you’re in an area with limited or unavailable cellular network coverage. Try heading to a different location with better coverage.

Using an old app version or device operating system

Uninstalling and reinstalling the app often resolves the issue.

  • iOS users learn more here
  • Android users learn more here

Account limitations

  1. You’re driving outside the service area of your sign-up city
  2. Your rating is too low

Changes to your account status

Check your email (including spam folder) for “A Message From Uber” and the Inbox section of your app for any communications from Uber about why you’re unable to go online. Common reasons include:

  1. Documents expired or need to be re-uploaded
  2. Recently uploaded new documents are pending review
  3. Expired background check or it’s pending review
  4. Account on hold

If you’re still having issues after checking the points above, please chat with us below.