Handling Cash Payment Issues

If you’re driving with Uber and experience cash payment issues, here’s what you need to know:

When you’re paid less than expected

• Tap COLLECT CASH in the App.
• Select OTHER AMOUNT and enter the amount you actually received.
• If this option isn’t available, visit our Help Center page: I didn’t receive the full amount of money for assistance.
• Ask the Rider if they’d like to get their change as Uber Credits in the App.
• If the Rider agrees, press COLLECT CASH to view the simplified receipt with the collectible amount.
• Select OTHER AMOUNT and enter the amount you actually received.
• If the option is missing, please go to the article: I received more money for the trip for support.

When you don’t have change

• Offer the Rider the option to get the change as Uber Credits within the App.
• Tap “COLLECT CASH” to view a simplified receipt with the amount due.
• Before completing the trip, select “SEE MORE”, then “OTHER”, and enter the amount you received.
• If this option doesn’t show, please use the Help Center Page: I received more money for the trip for help.
• This process adds credits to the Rider’s account without affecting your earnings.

Remember:

Always report the correct amount received. Inaccurate reporting can lead to restrictions on your account.

If the Rider has a promotion

• Riders pay the discounted amount shown in their promotion.
• Your earnings will not be impacted, as Uber will cover the discount.
• You’ll receive the full amount that was shown when you accepted the trip.

For additional details, check out How cash works.