If you are unable to sign in or not getting requests due to:
- An issue with the realtime ID check feature
- An issue with a recent document you've uploaded
- Your email address or mobile number is already in use
You can find an answer or solve your issue with the steps in these following links:
If you are still unable to resolve your issue with the links above, you can book an appointment, and you will get a call from us on the selected date and time from our support team.
To ensure we can prevent overcrowding and support you safely, please don't visit the Greenlight Hub instead book a phone call back appointment.
To book your appointment, please make sure you are signed into your account first.
If you're having trouble logging into your Uber account, please follow the steps in the following link.
Note: Appointments are limited for the specific issue types set out in the "Book an in-person appointment" section.