To view the status of the vouchers for each program:
If you’re a Program Administrator on your business account, you can find more specific details about each claimed voucher by downloading an activity report under Activity on the Uber for Business dashboard.
How customers receive and redeem vouchers depends on whether vouchers were distributed by Uber or by your organization.
If Uber distributed your vouchers, customers are notified that they received a voucher via text message, email and/or push notification in the Uber or Uber Eats app.
If you distributed your vouchers, your company is responsible for sending customers voucher links (via email campaigns, social media posts, etc.) to let them know about any voucher program you create. Customers can tap the links to see the value of the voucher and add it directly to their Uber or Uber Eats account by accepting the voucher.
Customers always have the option to tip drivers or delivery people, but your org can decide whether you want the voucher to cover tips.
For additional instructions on ride vouchers, send customers the Rider Experience guide. Please also make sure you follow Uber’s brand guidelines when distributing the voucher links.
Customers must use the Uber app, Uber Eats app, or ubereats.com to redeem their vouchers.
If they don’t have an Uber account, they’ll be prompted to create one.
Make sure the trip or meal the customer is trying to request meets the requirements you originally set for the voucher. If the voucher still isn’t working, you can edit the voucher program directly from vouchers.uber.com.
If a customer redeemed a voucher but it didn’t apply to their trip or order, they should contact Support via the Uber or Uber Eats app or on help.uber.com.