What is a Deny Reason Code?

POS integrators are required to explain why an order was denied by using an error code.

These error codes are called Deny Reason Codes. A list of these codes with suggested next steps to resolve the error can be found below.

  • Store closed — Ensure your menu hours correctly reflect your open/close times and the menu sync/refresh is occurring successfully.

  • POS not ready — Ensure your POS is ready to accept orders.

  • POS offline — Check your POS to determine if it is restarting or experiencing connectivity issues.

  • Item availability — Resolve synchronization issues with out-of-stock menu items on your POS.

  • Missing items — Resolve synchronization issues or menu quantity restraints with menu items on your POS.

  • Missing info — Resolve synchronization issues with out-of-stock menu items on your POS.

  • Pricing — Resolve mismatched subtotals or price formats on your POS.

  • Capacity — Check your POS to determine if at capacity or has invalid pickup times.

  • Address — Resolve invalid address formats on your POS.

  • Special instructions — Check your POS to determine if able to support special instructions.

  • Other — Find out more about this error.