How do I inform a store an order has been denied?

POS integrators are required to explain why an order was denied by using an error code.

These error codes are called Deny Reason Codes.

Stores should follow these steps to see why an order was denied:

  1. Login to Uber Eats Manager with your store or manager credentials.

  2. Navigate to the “Orders” tab.

  3. Click on an order with the indicator “missed” next to it.

NOTE: The POS deny reason will be displayed at the top of the order timeline.

  1. Refer to this “link of Deny Reason Codes” to understand what the POS deny reason means.

NOTE: Uber receives all POS deny reasons from your POS integrator.

To get more information on the order denial or resolve the error, contact your integration provider.