Rider made a mess

If a rider made a mess inside your vehicle that requires professional cleaning, let us know here and we’ll review the incident.

In some cases we may be able to charge the rider and reimburse you for the cost of cleaning.

You may be asked to provide additional details to confirm your eligibility for reimbursement.

Let us know if a rider damaged your vehicle beyond a typical mess or normal wear and tear.

More about Cleaning Fees

• Cleaning Fee requests that omit any of the above information may be denied. Cleaning Fee payments are never guaranteed. Uber will review and decide all Cleaning Fee requests, including the amount granted, within Uber’s sole discretion.
• Cleaning Fees aren’t issued for unpleasant smells, cleaning supplies, time spent cleaning, or time spent not driving because of damage.
• Claiming fraudulent fees or charges, like false Cleaning Fees, is against our Community Guidelines and may put your account at risk of deactivation.

If a rider damaged your vehicle excessively (beyond a typical mess or normal wear and tear), you can let us know in this help article.