About India Customer support

On-Trip Support:

  • Call anonymization: This feature anonymizes your contact details and that of your driver for privacy. These details are not shared with either party without prior consent

  • Share your trip: You have the option to share your live trip status with your trusted contacts and keep them updated about your trip. You may add up to five trusted contacts, with whom you can share your trip with a single click

  • Safety Helpline: This is a dedicated helpline number to help you with any safety concerns. You can access this helpline while you are on the trip by selecting the Safety Toolkit option available at the bottom of your trip screen. The helpline is also available up to 30 minutes post-trip completion and can be accessed from the Call us option available in the Help section. For emergency assistance, you can also use the SOS feature in the safety toolkit on-trip to connect with local police authorities

Safety Helpline: +91- 88006 88666

Post-Trip Customer Support:

In-app help support: You can contact our 24x7 customer service team via the help section of the Uber app or help.uber.com which provides online resolution to your queries/complaints.

The team will address your concern/query within 2 business days from receipt. You may also access our web help support, in case you are unable to sign in to your Uber account.

Our in-app help support feature allows you to instantly resolve some of your issues yourself. To do so, please refer to the following steps:

  1. Open the Uber app.
  2. Tap on ‘Account’ tab on the bottom right corner of the app.
  3. Tap on the ‘Trips’ tab.
  4. Choose the trip in question.
  5. Scroll down to the ‘Help’ section.
  6. Choose the appropriate option based on your issue: Find Lost Item, Report
  7. Safety Issue, Provide Driver Feedback, Get Trip Help.

A few examples of concerns that can be resolved include:

Cancellation:

Cash payment issues:

Other payment support:

Online reporting is the quickest way to solve customer concern. If your issues have not been resolved, you can raise your queries using the details below:

Customer Care Helpline: 0891-4512999

Grievance Officer and Nodal Point of Contact Name: Hemanth Kumar Chengannagari

Grievance Officer Working hours: 10:00 AM to 7:00 PM, Monday to Friday excluding public holidays

Email ID: grievanceredressaloffice@uber.com

Phone number/ Helpline: 080-46852999

Website: https://www.uber.com/in/en/

Uber Office Address: Uber India Systems Private Limited, Regus Business Platinum Centre Pvt. Ltd., Level 13 Platinum Techno Park, Plot No. 17/18, Sec-30A, Vashi, Navi Mumbai, Thane, Maharashtra - 400705.

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