Am I charged for cancelling?
As is always the case, riders and drivers can cancel a trip for any reason.
Please note that failure to comply with Uber's policies (including Community Guidelines) may result in a driver cancelling and a rider being charged a cancellation fee. Additionally, reports of not wearing a face covering or mask when riding with Uber can result in losing access to the app.
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WHEN YOU MAY BE CHARGED A CANCELLATION FEE
(NOTE: In some cases, your cancellation fees will also be based on how far your driver has already driven):
- You cancel after a driver has already accepted your request
- Your driver cancels after waiting at the pickup location
You'll always be shown the exact fee when you cancel a trip before you confirm your cancellation.
To keep the app running smoothly for everyone, you may be charged a penalty when you cancel trips more than once in a short period of time.
REQUESTING A REFUND
If you believe you were incorrectly charged a cancellation fee, request a refund through the link below.