Am I charged for cancelling?
You can cancel a trip at any time before or after you've been paired with a driver, but in some situations, you may be charged a fee.
When cancellation fees don't apply:
If your driver is late by 5 or more minutes. The time is based on the ETA that's displayed when your trip is first accepted
If Uber detects that your driver isn't making progress to your pickup location
When you'll be charged a cancellation fee for uberPOOL trips
If you cancel more than 1 minute after your POOL request has been accepted. In some cases, your cancellation fees will be based on how far your driver has already driven.
If your driver cancels after waiting at least 2 minutes at your pickup location
When you'll be charged a cancellation fee for non-POOL trips
If you cancel more than 2 minutes after your request has been accepted. In some cases, your cancellation fees will be based on how far your driver has already driven.
If your driver cancels after waiting at least 5 minutes at your pickup location
No surprises
You'll always be shown the exact fee when you cancel a trip before you confirm your cancellation.
Repeat cancellations
To keep the app running smoothly for everyone, you may be charged a penalty when you cancel trips more than once in a short period of time.
Requesting a refund
If you believe you were incorrectly charged a cancellation fee, request a refund through the link below.
When cancellation fees don't apply:
If your driver is late by 5 or more minutes. The time is based on the ETA that's displayed when your trip is first accepted
If Uber detects that your driver isn't making progress to your pickup location
When you'll be charged a cancellation fee for uberPOOL trips
If you cancel more than 1 minute after your POOL request has been accepted. In some cases, your cancellation fees will be based on how far your driver has already driven.
If your driver cancels after waiting at least 2 minutes at your pickup location
When you'll be charged a cancellation fee for non-POOL trips
If you cancel more than 2 minutes after your request has been accepted. In some cases, your cancellation fees will be based on how far your driver has already driven.
If your driver cancels after waiting at least 5 minutes at your pickup location
No surprises
You'll always be shown the exact fee when you cancel a trip before you confirm your cancellation.
Repeat cancellations
To keep the app running smoothly for everyone, you may be charged a penalty when you cancel trips more than once in a short period of time.
Requesting a refund
If you believe you were incorrectly charged a cancellation fee, request a refund through the link below.