We're here to help

Am I charged for cancelling?

As is always the case, riders and drivers can cancel a trip for any reason, and this includes if the other person isn't wearing a face cover or mask. You can refer to the links below for the CDC's guidance regarding how to make your own face cover as well as tips we've worked on with the CDC to share how to properly wear a face cover or mask.

Please note that failure to comply with Uber's policies (including Community Guidelines) may result in a driver cancelling and a rider being charged a cancellation fee. Additionally, reports of not wearing a face covering or mask when riding with Uber can result in losing access to the app.
. . .

WHEN YOU MAY BE CHARGED A CANCELLATION FEE
(NOTE: In some cases, your cancellation fees will also be based on how far your driver has already driven):

- You cancel after a driver has already accepted your request

- Your driver cancels after waiting at the pickup location

NO SURPRISES
You'll always be shown the exact fee when you cancel a trip before you confirm your cancellation.

REPEAT CANCELLATIONS
To keep the app running smoothly for everyone, you may be charged a penalty when you cancel trips more than once in a short period of time.

REQUESTING A REFUND
If you believe you were incorrectly charged a cancellation fee, request a refund through the link below.
Sign in to get help