Riders and drivers can cancel a trip for any reason consistent with our Community Guidelines. Please note that failure to comply with Uber's policies (including Community Guidelines) may result in a driver canceling and a rider being charged a cancellation fee.
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WHEN YOU MAY BE CHARGED A CANCELLATION FEE
(NOTE: Cancellation fees vary by location and may increase depending on how busy it is. In some cases, your cancellation fees will be based on how far the driver has already driven, how long it took the driver to arrive at your pickup location, and the time your driver has been waiting):
- You cancel after a driver has already accepted your request
- Your driver cancels after waiting at the pickup location
NO SURPRISES
You'll always be shown the exact fee when you cancel a trip before you confirm your cancellation.
REPEAT CANCELLATIONS
To keep the app running smoothly for everyone, you may be charged a penalty when you cancel trips more than once in a short period of time.
REQUESTING A REFUND
If you believe you were incorrectly charged a cancellation fee, request a refund through the link below.