You can cancel a trip in the app before or after you’re matched with a driver.
Riders and drivers can cancel a trip for any reason consistent with our Community Guidelines. Please note that failure to comply with Uber’s policies (including Community Guidelines) may result in a driver cancelling and a rider being charged a cancellation fee.
A cancellation fee may apply if you cancel after you’re matched with a driver.
Note: Cancellation fees vary by location and may increase depending on how busy it is. In some cases, your cancellation fees will be based on how far the driver has already driven, how long it took the driver to arrive at your pickup location, and the time your driver has been waiting. These fees pay earners for the time and effort they spend getting to your location.
If you believe you were charged a cancellation fee in error, let us know in the Review my cancellation fee form below. This might happen if your driver canceled the trip instead of ending it, or if they cancelled because they were too far away from your pickup location.