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Wait time fees and refunds

As a rider, it's a good practice to request a ride when you're at or near the pickup location and ready to meet your driver.

Wait time fees compensate drivers for the time they spend waiting for riders and promote efficiency and reliability on Uber's platform.

Typically, riders requesting via UberX are charged a per-minute wait time fee if they don't board a vehicle within 2 minutes (5 minutes for Black or Black SUV trips) of the driver's arrival at the designated pickup location. Wait time fees and thresholds may vary by location. In certain markets, additional wait time charges may apply to your trip depending on how busy it is. Note that if the trip is cancelled and you are charged a cancellation fee, you will not be charged for wait time. Additionally, this fee does not apply to UberPOOL, WAV, or Uber Assist trips.
If you believe you were incorrectly charged a wait time fee, for instance, if you were at the designated pickup location, but just needed extra time to board the vehicle, please let us know by selecting a trip date below.
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