In most cities, riders are offered an upfront price, based on the estimated length of the trip. Prices may also include:
- A base rate
- Tolls and surcharges
- Dynamic pricing
- A booking or marketplace fee
- Route-based adjustments
- Applicable promotions
- Pool discounts
When you request a ride, you agree to be charged the upfront price when the trip ends. Your upfront price may change if a rider adds stops, updates their destination, takes additional time at an on-trip stop, the route or duration of the trip changes significantly, or if your driver passed through a toll that was not factored into your upfront price. Additionally, under certain circumstances, we may adjust your trip payment after a trip--for example, a driver notifies us that he or she paid the cash rate at a toll rather than the toll pass rate (which we use as the default reimbursement rate from the rider to the driver for all tolls).
If an upfront price is not honored, you will either be charged the minimum price or a price based on the measured time and distance for your trip, including any base rate, booking fee, surcharges, tolls, and other relevant factors such as a dynamic pricing charge.
You'll always get a receipt for any trip price. If your final charge is different than the upfront price you agreed to, your receipt will explain why.
Some cities do not provide upfront prices. Instead, you're charged either a minimum price or a price based on the time and distance for your trip's route, which may include a base fare, a Booking Fee, surcharges, tolls, and dynamic pricing. Prices may vary by location, the vehicle option you select, and other factors.
* Time and distance pricing does not apply to Uber Reserve, which is paid as an upfront fare.