I was charged a VAN booking fee

VAN booking fee (JPY1,080) will be charged when you select “BLACK VAN”.


If your driver picked you up with “BLACK VAN” even though you requested “BLACK”, *you will be charged BLACK VAN booking fee if your case meets the following conditions:

  • You had more than 4 passengers on your ride - please refer to Uber Products and Services
  • You had too much luggage to fit in the trunk of a sedan car
  • You agreed to a booking fee when your driver asked