Review duplicate charge

What looks like an extra or duplicate charge on a trip is likely an authorization hold. At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This also includes trips that are later canceled.

Uber immediately voids the hold, though it may take a few business days to reflect in your account (depending on your bank’s policies).

Signs that your charge is likely a hold:

  • The charge appears as pending
  • The charge amount is identical to the upfront price you saw when requesting

If your final fare does not reflect the upfront price you were shown when you requested your trip, see this help article:

A second charge on your bank statement may be a tip. If you would like to change your tip amount, see this help article:

If you don’t believe the charge you’re seeing is an authorization hold and you would like us to review it, please provide the details below: