My account has an unrecognized charge

If you see an unfamiliar charge from Uber on your credit card or bank account, review the information on this page.

Is it a pending charge?

A pending charge may be an authorization hold that will eventually drop off your account. It won’t ever be charged. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven’t used Uber in a while.

Authorization holds are not applied when you use Uber Cash to pay for your trip. If you would like to avoid an authorization hold, you can use Uber Cash.

Is a friend or family member using your account?

Check with them if you can. They may have recently taken a trip and will recognize the charge you’re seeing.

Did you recently cancel a trip?

Check your trip history. Cancellation fees pay drivers for the time and effort they spend getting to your location. You can read more about the cancellation policy in your area.

If you suspect that someone else used your account or there is suspicious account activity, you can contact us at the link below to have us help manually review your account.

Still don’t recognize it, you can share details with us. We’ll review and get back to you. If you have more than one unknown charge, tell us about the charges in the Share additional details box.

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