My account has an unrecognized charge

Did you accidentally pay a fare twice by paying in person?

If you paid in the vehicle to the driver in person right after the trip on a non-cash trip, please let us know with the proof of cash payment below.

Did you receive refund for auth hold?

You may see an authorization hold if you requested a trip or recently added a new payment method. The authorization hold will be refunded in the same day but it may take up to 7 business days depending on the bank. Please refer to the link below to get checked on your transaction details.

Cases of unrecognized charge

  • When you’re charged UberOne abroad
  • When your account has been hacked
  • Other unrecognized charges

If you think you apply to above cases tell us about the charges in the “Share additional details” box.