My promo code did not work

If you have an issue with your Uber Pass discount, please click on the link below.

If your promo code didn't work, it could be for a few reasons:
- A business profile was used for the trip
- The promo code wasn't entered before or during the trip
- The promo code has expired
- The promo code has certain restrictions (e.g. specific users/location/currency/payment method/Uber product)

You can review all promo codes currently applied to your account using your app:
1. Tap "Account".
2. Tap 'Wallet'.
3. Scroll down to 'Promotions'.

The details and expiration dates of each promo will be listed there.

Please note that once a promo is applied to a trip, the applied promo can no longer be changed. Also, the value of any promo code can only be applied to one trip. Any leftover value disappears and will not apply to your next trip.

If you believe there was an error with applying or redeeming a promo code, please let us know below: