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My promo code did not work

In order for any promotional discount to be applied to a trip fare, you must enter the promo code before or during the trip.

The value of any promo code can only be applied to one trip. Any leftover value disappears and will not apply to your next trip.

Please note promotions may have expiration dates or only apply in specific areas or cities. To review all promo codes currently applied to your account, select "Payment" from the app menu and then tap "Promotions." Details and expiration dates are listed.

Uber places a temporary authorization hold on your payment method for the upfront trip fare at the beginning of a trip. This authorization hold currently does not include the discount applied by using a promo. This is not a charge but a temporary hold that should show up as pending on your account. The final amount on your receipt will be the amount charged to your payment method.

If you were unable to apply a promo code for this trip, let us know. We'll review and make adjustments as necessary.
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