My Uber One benefit didn't apply

If a promo, not related to your Uber One membership, didn’t apply to your trip/order, please head to the link below.

With an active Uber One membership, you should receive the following benefits:

$0 Delivery Fee on eligible orders
Reduced Service Fee (up to 30% off) on eligible orders
- Retirement of Service Fee discount:
  - Effective 9 March 2026, all new members joining Uber One will not receive any service fee discount.
  - Existing members who joined before 9 March 2026 will continue to receive the service fee discount until 8 April.
Member savings on rides and priority access to top-rated drivers (where available)
Access to Uber One exclusive tables at select Dine Out restaurants in Sydney and Melbourne. Tap here for more info.
Exclusive Member Perks like promotions and experiences
Uber One for your family: Share your Uber One benefits with another member of your family at no additional cost. Tap here for more info.

Participating stores will have a gold Uber One icon underneath their name. See ‘What benefits does Uber One offer?’ for full eligibility criteria.

If any of these benefits didn’t apply to your trip/order, you can let us know by answering the questions in the form below.

Select the benefit that didn’t apply: