There are a few reasons that can prevent you from requesting a trip, such as:
You have an outstanding payment from a previous trip;
There are no drivers available in your region at the moment you’re requesting the trip. In that case, you can wait for the estimated time to find a driver. If there is no drivers available after this time, you will receive a notification in your app;
The phone number or email registered in your account has not yet been confirmed;
Uber is not available in your location;
You are trying to request a trip in cash, but your CPF number has not yet been registered in the Uber account;
Incorrect birthdate;
Incorrect CPF number;
Issue with the device.
Please visit the following links if you need help with any of these issues:
How to clear an outstanding payment
I have a different payment issue
I want to reactivate my account
If the above options do not match your problem, please reach us below.