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Rating a driver

Ratings allow us to ensure a great experience for both riders and drivers. We take ratings very seriously; consistent with our Community Guidelines, drivers with low ratings may lose access to the Uber app.

Rate your driver

At the end of each trip, you’ll be able to rate your driver from 1 to 5 stars. You can also provide this rating at the bottom of your receipt.

Note: A driver’s overall rating is an average of his or her last 500 completed trips. They’ll never see the specific rating you give.

Your rating should reflect the quality of service you think was provided by that particular driver.

Understanding ratings

Having trouble choosing a rating for your driver? Here are a few tips:

  • 5 stars: It means there were no issues on the trip
  • 1 star: Typically means that there’s a serious problem with a driver

Providing feedback

If you select a rating lower than 5, we’ll ask you to provide anonymous feedback to your driver about what could be improved. If the reason you selected a rating lower than 5 is not available, you can select Other.

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