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My order is taking longer than expected

Restaurants and delivery partners do their best to deliver food within the estimated delivery time, but external factors can cause delays. For example, if the restaurant is busier than normal, you placed a large order, or your delivery partner is in heavy traffic or bad weather conditions.

HAS A DELIVERY PARTNER PICKED UP YOUR ORDER?

YES
Check your delivery partner's ETA in the app or call them directly for details. The article below provides steps to contact your delivery partner or check your order status:
NO
Please bear with us! We're working hard to get your order to you as quickly as possible but know this is frustrating.
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NOTE: If your delivery partner arrived, attempted to contact you, and could not deliver the order, you are charged for the order. In these instances, we cannot provide a refund.