Restaurants and delivery partners do their best to fulfill every order on time. External factors like heavy traffic, bad weather conditions or a busy restaurant, can cause delays.
Remember, you can check your order status in the Uber Eats app!
1. Tap the receipt icon on the bottom menu bar
2. Tap "Upcoming" to select your current order
3. Tap "Track" to view the order's status
Once a delivery partner is matched to your order, you'll be able to track their location on an in-app map. When they've picked up your order, you can contact them by tapping the phone icon that appears at the top right of the order status screen, then choosing between calling or messaging them.
NOTE: If your delivery partner arrived, attempted to contact you, and could not deliver the order, you are charged for the order. In these instances, we can't provide a refund.