Restaurants and delivery people do their best to fulfill every order on time. External factors like heavy traffic, bad weather conditions, or a busy restaurant, can cause delays.
The Latest Arrival by Time shown in your app is a best guess based on previous and similar orders. We do our best but it may not be correct 100% of the time. Orders that arrive before the Latest Arrival by Time will be considered on time and will not result in an appeasement or refund during support interactions.
Remember, you can check your order status in the Uber Eats app!
1. Tap the receipt icon on the bottom menu bar
2. Tap "Upcoming" to select your current order
3. Tap "Track" to view the order's status
Once a delivery person is matched with your order, you'll be able to track their location on an in-app map. When they've picked up your order, you can contact them by tapping the phone icon that appears at the top right of the order status screen, then choosing between calling or messaging them.
NOTE: If your delivery person arrived, attempted to contact you, and could not deliver the order, you are charged for the order. In these instances, we can't provide a refund.