We're here to help

My order is taking longer than expected

Restaurants and delivery partners do their best to fulfill every order on time. External factors like heavy traffic, bad weather conditions or a busy restaurant, can cause delays.

Remember, you can check your order status in the Uber Eats app!

1. Tap the receipt icon on the bottom menu bar
2. Tap "Upcoming" to select your current order
3. Tap "Track" to view the order's status

Once a delivery partner is matched to your order, you'll be able to track their location on an in-app map. When they've picked up your order, you can contact them by tapping the phone icon that appears at the top right of the order status screen, then choosing between calling or messaging them.

If your order hasn't arrived within 30 minutes of the original quoted delivery time, give us a call at 1-800-253-9377 and we'll be happy to review the order.

NOTE: If your delivery partner arrived, attempted to contact you, and could not deliver the order, you are charged for the order. In these instances, we can't provide a refund.