Editing a Scheduled Order

How to edit a scheduled order if the order has not started?

After you’ve received your order confirmation and before the merchant has accepted your order, your order status will show as “Order sent to the restaurant”. Since the merchant hasn’t accepted yet, you can still make changes to your order in the app.

To edit your order in the app:

1. Tap Edit order
2. Tap Add Items to view your order
3. Select Next: Delivery & payment to view the Edit delivery & payment page. Here, you can edit your order details and edit your courier’s tip.
4. On this screen, you can modify the following details:
   • Delivery vs. pickup
   • Delivery address or time
   • Add or remove items
   • Payment method and profile

If you are the creator of the group order, you can edit participants’ orders as long as the order has not started.

How to edit a scheduled order if the order is in progress?

After you’ve placed your order, you’ll receive an order confirmation.

When your order status is in progress, it means a delivery person has already been assigned to your order. We won’t be able to delay your order and you can’t make any changes. Once started, scheduled orders can’t be edited - they can only be canceled.

If you’re the creator of the group order, you can’t edit participants’ orders when the order is in progress.

How can I replace an item that is out of stock?

If an item you ordered is out of stock, you’ll receive a notification. Once you’ve received this notification, you’ll have 10 minutes to edit your order.

Using the app, you can choose new items to replace the out-of-stock items from your order.

To edit or cancel a scheduled order:

1. Go to the Orders tab
2. Select the order and then tap Edit order. You’ll be able to add or remove items from your order.
   

How to Place a Group Order

Repeat Group Order FAQs