My order is taking longer than expected

Merchants and delivery people do their best to deliver your food within the estimated delivery time, but external factors may cause delays (for example, if the merchant is busier than normal, your order is a large order, there’s unexpected traffic, or bad weather conditions).

If your order is taking longer than expected, check your delivery person’s ETA in the app or contact them directly for details. For instructions, visit the article below:

Note: If your delivery person arrived, attempted to contact you, and couldn’t deliver the order, you are charged for the order. In these instances, we cannot provide a refund.