To address the issue with your trip fare, please let us know how we can help by selecting the most relevant option from the list below.
If you believe that you were unfairly charged a wait-time fee, select:
If you’re concerned about the route taken by your driver (or about the trip fare being higher than expected due to the route taken), select:
If you believe that you were charged more than once for a trip, select:
If you believe that you were incorrectly charged a cancellation fee, select:
If you believe that someone else took the trip you requested and that you were still charged for the trip, select:
If your trip fare does not match the upfront price you were shown when you requested your trip, select:
Note: Time and distance pricing does not apply to Uber Reserve, which is paid as an upfront fare.