Setting up vouchers FAQ

Uber for Business vouchers let organizations sponsor rides or meals for their customers or guests. By creating a voucher program, you can provide ride and meal vouchers for specific events or campaigns, or create vouchers for individuals who need a ride to or from your company.

Admins can access voucher programs from the Uber for Business dashboard. Coordinators can create and manage vouchers through once they’ve been given access.

Types of vouchers

You can create multiple types of vouchers on

  • Voucher for all Uber products: Allows users to apply their voucher to rides or Uber Eats orders. Customers will redeem the voucher using the Uber or Uber Eats app.
  • Rides voucher: Allows you to create rides vouchers for a large group of people. Customers will redeem the voucher using the Uber app.
  • Vouchers for Uber Eats: Allows you to create meal vouchers for a large group of people. Customers will redeem the voucher using the Uber Eats app.

Any of these voucher types can also be created using the locked templates for vouchers process, which helps you maintain control over certain voucher fields like value, time, and location.

Difference between unique and general voucher links

You can choose between 2 types of voucher links:

  • General voucher link: A single link that any person can visit to claim a voucher
    • Use a general link when you’re sending communications (email, social campaign, flyer, etc.) to a large group. You can limit the total number of vouchers when you create your program.
  • Unique voucher link: A list of unique voucher links that can each be claimed by a single rider.
    • Unique links work best when you’re distributing the vouchers to specific people. It provides the best visibility and control over usage.

When selecting a voucher link, consider how you plan to distribute the voucher links and how many people will receive them.

Budgeting for a voucher program

When creating a voucher program, the Cost estimator feature can help you determine how much your voucher program will cost.

Once you enter the number of vouchers and amount per voucher, a maximum potential budget will appear in the Cost estimator box. You’ll only pay for the rides taken and meals ordered, so the amount you spend may actually be less.

If applicable, you’ll also see a voucher creation fee at checkout, which is a non-refundable, flat fee per voucher charged to organizations creating a voucher program. The non-refundable fee is charged for the creation of each voucher, regardless of whether the voucher is ultimately used by the recipient.

Information needed from the rider to set up a voucher program

If you want Uber to send the voucher directly to recipients, you’ll need to add their name and phone number or email (preferably the one associated with their Uber account) when creating the voucher program.

If you plan to distribute the vouchers yourself by sending recipients a unique or general link, no contact information is needed to create the voucher program.

Whether your company or Uber distributes the voucher, recipients need to claim the voucher to associate it with their Uber account.

How voucher location controls work

You can set limitations on the locations where ride vouchers can be used. To do this, set a pickup and dropoff location when creating the voucher.

There is no limit to the number of locations you can add per program.

You can adjust the radius (up to 5 miles) around the locations you choose to provide flexibility for riders.

Location controls aren’t currently available for Uber Eats vouchers or vouchers for all Uber products.

Do I need an Uber for Business account to create ride vouchers?

Yes, you need an Uber for Business account to create ride vouchers. If your organization doesn’t have an Uber for Business account, create one here.

Your account also needs to be enrolled in monthly billing. If you’re on monthly billing and want to enable Uber Vouchers, contact

How far in advance can I create a voucher program?

You can create voucher programs up to 6 months in advance. When setting the time frame, add a start and end date.