Can't go online to deliver

First, let’s make sure you’re in the right place.

Need help going online as a driver? Click here.

Tap here if you think your account has been hacked

If you can’t go online as a delivery person, please check these common reasons.

Network connectivity

It’s possible that you’re in an area with limited or unavailable cellular network coverage. Try heading to a different location with better coverage.

Using an old app version or device operating system

Try to uninstall and reinstall the app.

iOS users

Android users

Account limitations

You may not be able to go online if:

  • You’re in a different city from the one you chose when signing up
    • If you want to deliver in another city, click here
  • Your rating is too low
  • You exceeded the driving time limit (US and Canada only)

Changes to your account status

Check your email (including spam folder) for “A Message From Uber” and the Inbox section of your app for any communications from Uber about why you’re unable to go online. Common reasons include:

If you’re still having issues after checking the points above, please chat with us below