Can't go online to drive

Get delivery account help

If you can’t go online to drive, please check the common reasons below. If your app isn’t staying online, see the App isn’t staying online (Android) article.

Network and connection issues

If you are in an area with poor or no cellular reception, you may experience difficulty connecting. Consider moving to an area with a stronger signal.
Verify that Airplane mode is disabled on your device.

Account limitations

You may not be able to go online if:

You’re driving outside the service area of your signup city. Do you want to drive in a new city?
Your rating is too low. Learn how you can improve your ratings.
You exceeded the driving time limit (US and Canada only).

Changes to your account status

Check your email (including spam folder) for “A Message From Uber” and the Inbox section of your app for any communications from Uber about why you might be unable to go online. Common reasons include:

Documents expired or need to be re-uploaded
Recently uploaded new documents are pending review
Account on hold
Check a document’s status to understand more about your account status.
If you think your account has been hacked, we recommend resetting your password.

Issue with the app or the device operating system

Check your email (including spam folder) for “A Message From Uber” and the Inbox section of your app for any communications from Uber about why you might be unable to go online. Common reasons include:

Update the Uber Driver app: Install the latest app version for iOS or Android.
Reinstall the app: Delete and reinstall the app to refresh your connection.
Upgrade your device OS: Check your phone settings to verify that you are running the most recent operating system.
Adjust background settings: Troubleshoot background settings for Android devices to ensure the app stays running while you drive.

Still having issues

If you’re still having issues after checking the points above, please fill out the fields below, and we’ll be in touch to help.