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Can't go online to drive

First, let's confirm you're in the right place:
If you are unable to go online, please check these common reasons:

1. NETWORK CONNECTIVITY
It's possible that you're in an area with limited or unavailable cellular network coverage. Try heading to a different location with better coverage.

2. USING AN OLD APP VERSION or DEVICE OPERATING SYSTEM
Uninstalling and reinstalling the app often resolves the issue.
3. ACCOUNT LIMITATIONS
4. CHANGES TO YOUR ACCOUNT STATUS
Check your email (including spam folder) for "A Message From Uber" and the Inbox section of your app for any communications from Uber about why you're unable to go online. Common reasons include:
4. Account on hold
. . .

If you're still having issues after checking the points above, please fill out the fields below and we'll be in touch to help.

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