If you are unable to go online, a few account issues may be stopping you.
Basic troubleshooting can be found below:
GET HELP WITH MY BACKGROUND CHECK
GET HELP UPLOADING DOCUMENTS
GET A STATUS UPDATE ON A DOCUMENT
SWITCH MY CITY
GET THE NEWEST DRIVER APP
I WAS IN AN ACCIDENT
IOS LOCATION SETTINGS
If you’re still unable to go online after troubleshooting, share some info with us here.