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Picking up orders for customers

The process to pick up an order depends on the order type:

ORDERS PLACED DIRECTLY WITH THE RESTAURANT BY THE CUSTOMER

1. If you accept the delivery request, navigate to the merchant

2. Before entering, check for pick up instructions in the app. Some merchants outline instructions with a specific process or pickup location to collect the order.

3. Before leaving, confirm the order details match the order information detailed in the app:
- Verify you're picking up the right order and that all of the order items, cutlery, condiments, etc. are included.
- If the delivery bag is sealed, ask the merchant to verify what's inside - no need to open the bag.

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ORDERS PLACED BY DELIVERY PARTNER

For this process, see the article:

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