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Picking up orders for customers

To assist with picking up orders, the below features in the Driver app may be helpful:

Order number (for certain order types this will help)
Order details
Name of customer (for certain order types this will help)

The process to pick up an order depends on the order type:

ORDERS PLACED DIRECTLY WITH THE RESTAURANT BY THE CUSTOMER

1. Once you have accepted the delivery request, navigate to the pickup location

2. Before entering, check for specific order details and pick up instructions in the app. Some merchants outline instructions with a particular process or pickup location.

3. Before leaving, you can confirm the order details as surfaced in the Driver app.
The restaurant should confirm that all order items, including cutlery and condiments, are included. Please do not open food items to confirm contents.

Below are some frequently asked questions to help with possible issues during pickups:
ORDERS PLACED BY DELIVERY PERSON

For this process, see the article: