Can't go online to deliver

First, let’s confirm you’re in the right place:

For driver assistance, please click here for help.

Tap here if you think your account has been hacked

If you are unable to go online, the best place to get more information is the home screen of your driver app. After attempting to go online, tap the blocker at the bottom of your screen for more information on why your account is blocked and any actions you can take to unblock the account.

If you are still unable to go online, you can try these common reasons or contact us below:

Network connectivity

It’s possible that you’re in an area with limited or unavailable cellular network coverage. Try heading to a different location with better coverage.

Using an old app version or device operating system

Try to uninstall and reinstall the app.

Account limitations

You may not be able to go online if:

  • You’re in a different city from the one you chose when signing up (if you want to deliver in another city, click here)
  • Your rating is too low
  • You exceeded the driving time limit (US and Canada only)

Changes to your account status

Check your email (including spam folder) for “A Message From Uber” and the Inbox section of your app for any communications from Uber about why you’re unable to go online. Common reasons include:

If you’re still having issues after checking the points above, please fill out the fields below and we’ll be in touch to help.

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