If you never received your order, click on ‘Order never arrived’
If the item was too cold or you had another issue with the item quality, or if you received a damaged order, click on ‘Food damage or quality issue’
If you had a poor experience with your delivery (for example they didn’t deliver to your door or your order was late), the best way to record this feedback is by rating your delivery person. You can do this in the Uber Eats app after the order is complete:
Tap the receipt icon on the bottom menu bar
Locate the order you’d like to rate
Tap ‘Rate order’
Rate the delivery person, store, and specific item you ordered
If your issue isn’t resolved by checking the points above, please report your experience here so we can review it further.