Merchant FAQs

Follow the links below for articles on frequently asked questions.

Can’t find what you’re looking for? Try using the search feature at the top of the support site.

Updating menu information or hours of operation

I'm uncertain if customers can view my store on the Uber Eats app

I need to close my store temporarily

How do I update the hours that my store is available on the Uber Eats app?

How do I create a new menu or overhaul an existing one?

How do I add or delete a menu item?

How can I update the price of an item on my menu?

How can I update the photos on my store's menu?

How can I add a new category on my menu?

How can I add or update customizations for an item on my menu?

Account and payment support

I'm having trouble logging into Uber Eats Orders

I need to reset my Uber Eats Orders password

How do I set up payment deposits?

I have a question about my self-serve marketing campaign

I want to opt into daily pay outs instead of weekly

I want to learn more about delivery, service, and marketplace fees

Order support

How can I sell alcohol on the Uber Eats app?

I want to cancel an order

What happens if a customer cancels an order?

I want to offer a pickup option to customers

My store isn't getting enough orders

I forgot an item for an order

I want to pause incoming orders

How do I reinforce safe delivery behaviors with delivery people?

Technical support

I'm having trouble connecting my Uber Eats iPad to wifi. What should I do?

Can I use Uber Eats Orders with a phone or personal tablet?

I'm having trouble connecting my Uber Eats Android tablet to wifi. What should I do?

Getting started with Uber Eats

I want to learn more about partnering my store with Uber Eats

I want to learn how to sign up for a partnership with Uber Eats

I want to learn more about using Uber Eats instead of Drizly

If you still can’t find your issue above, you can email us at merchants@uber.com.