Show menu
Help
Return to the landing page
Washington D.C.
sign in
Sign up
We're here to help
Driving & Delivering
How can we help?
Search
Help with a trip
Account and app issues
Customer and merchant issues
Earnings and payments
A guide to driving and delivering
Item delivery
Help with a found item
Safety
Booking appointments
Accessibility
Driving & Delivering
Account and app issues
Common phone and app issues
Can I use other apps or receive personal calls while online?
Unable to contact riders
Using other apps or getting calls while online
Why am I being asked to take a photo of myself?
The app is freezing or crashing in Android
The app is not making noise
Why is the app "Unable to Determine My Location"?
Why is my mobile phone hot?
What iOS version do I need to accept trips?
My phone won't charge
I had an issue downloading the app on Android
Downloading the driver app iOS
The app is freezing or crashing iOS
I had an issue downloading the app on iOS
My phone says "Network Error"
Issue with pickup or drop off location
GPS route was incorrect
GPS did not load properly
How to call Uber support